Store Policies
Please read all policies throughly before placing an order.
Pre-Order Shipping & Processing
Please allow up to 14 business days for all PRE-ORDERS to process. Please note, business days does not include weekends or holidays. (Orders are not processed on weekends or holidays).
Please keep in mind, you will not receive any updates on your order while it's being processed. After processing, you will receive tracking information for your order(s) via email.
After an order is in the hands of USPS, we are not responsible for lost, stolen or damaged packaging. Please contact your local post office if you do encounter any problems.
Return & Exchange Policy
All sales are FINAL. In the unlikely event you receive an incorrect item please email us immediately at jshanellehairextensions@gmail.com
Terms & Conditions
J.Shanelle Hair Extensions operates the website JSHANELLEEXTENSIONS.COM, which provides our services. This page informs visitors about our policies regarding the collection, use, and disclosure of Personal Information for those who choose to use our service through the JSHANELLEEXTENSIONS.COM website.
By using our Service, you consent to the collection and use of information in accordance with this policy. The Personal Information we collect is used to provide and improve our Service. We will not use or share your information with anyone except as outlined in this Privacy Policy.
Terms in this Privacy Policy have the same meanings as those in our Terms and Conditions, which can be accessed at JSHANELLEEXTENSIONS.COM, unless otherwise specified in this Privacy Policy.
By making a purchase, you agree to the following terms and conditions: You have read and understood the product description and the nature of the product you are receiving. You acknowledge and accept our no refund policy. You also agree not to file a dispute or chargeback for your digital or physical purchase. Once an order is submitted, no changes or cancellations can be made, including changes to items or shipping addresses.
Once an order is with USPS, we are not responsible for lost, stolen, or damaged packages. If you encounter any issues, please contact your local post office.
Email: jshanellehairextensions@gmail.com
Telephone: 301-310-1494
Monday - Friday | 9am - 8pm Saturday | 9am - 5pm Sunday | CLOSED
WEAR NOW, PAY LATER
Shop Pay Installments: Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](https://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required.
State notices to consumers [affirm.com/licenses](https://www.affirm.com/licenses).